This Privacy Policy is issued by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED, the owner and operator of the Unto platform.
 

Your privacy matters to Unto ("Unto", "we", "our", or "us"), which is owned and operated by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED ("Company").

This Privacy Policy explains how we collect, process, use, share and protect information about you. It also describes how you can access, update, or request deletion of your information, and the choices you can make regarding how your data is used.

This Privacy Policy applies to both online activities
(e.g., mobile app, web portal, digital communication channels)
and offline activities
(e.g., customer support, document verification, driver onboarding) operated by Unto.

By using our services, you consent to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Unto mobile application or website.

If you have any questions, contact us at: info@unto.in

1. DEFINITIONS

Device ? Mobile, tablet, or computer used to access Unto.

Device Identifier ? IP address or unique code assigned to your device.

Mobile Application ? Unto mobile app for Android/iOS.

Protected Information ? Data that personally identifies you (name, phone, email).

TPSP ? Third-Party Service Provider.

Usage Information ? Data collected automatically when you use our platform.

2. INFORMATION WE COLLECT

A. Information You Provide to Us

When you create an Unto account or interact with our services, you may provide:

Full Name

Email Address

Mobile Number

Profile Photo

Gender (optional)

Address

CNIC, License & Vehicle Details (drivers only)

Emergency Contact

Payment Information

Other documents required for verification or safety

We only collect information that is required for lawful purposes related to providing our services.

B. Information We Automatically Collect (Usage Information)

We and our third-party partners may automatically collect:

Browser type

Device type & model

IP address

Operating system

Pages visited

App features used

Time spent in app

Crash logs

Referral URLs

We also collect GPS location during rides for:

Pickup & drop-off

Navigation

Safety tracking

Route optimization

Live ride sharing

GPS accuracy may vary depending on your device and network.

C. Information Collected Through Cookies

We may use:

Cookies

Web Beacons

Local Storage

Session Tokens

You can disable cookies in your browser, but some features may not function properly.

D. Information Collected via Mobile Application

When you install our app, we may collect:

Device Make/Model

OS Version

Preferred Language

Mobile Network Information

Interactions with the app (buttons clicked, features used, frequency)

If you provide SMS/Phone permissions, we may:

Auto-read OTPs

Verify device ownership

We do NOT read personal messages.

E. Information from Third Parties

We may receive information from:

Payment partners

Verification agencies

Marketing partners

Referrals from other users

Ride-sharing safety partners

3. HOW WE USE YOUR INFORMATION

We use your data to:

Provide safe and efficient ride-sharing

Match riders with nearby drivers

Process payments and receipts

Improve app features

Send notifications, alerts & OTPs

Handle customer support

Prevent fraud and misuse

Conduct analytics & performance tracking

Provide discounts, offers, and promotions

Enhance rider and driver safety

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal data.

We may share your information only in the following situations:

A. With Drivers

To fulfill a ride request:

Rider name

Pickup location

Phone number

Ride details

B. With Riders (for drivers)

Driver name

Phone number

Vehicle info

Location

C. With Third-Party Service Providers

Including:

Payment gateways

Customer support tools

Verification partners

Cloud hosting providers

Anti-fraud services

All partners are legally required to protect your data.

D. Legal or Safety Requirements

We may disclose information when required by:

Law enforcement

Government authorities

Court orders

Safety investigations

E. Business Transfers

If Unto merges, sells assets, or undergoes acquisition, user data may be transferred.

5. LOCATION DATA USE

Unto uses GPS data for:

Accurate pickup

Live ride tracking

Safety monitoring

Navigation services

Driver routing

You can disable location access, but Unto may not function correctly.

6. YOUR RIGHTS

You may:

Request access to your data

Request deletion of your account

Update your personal details

Withdraw permissions

Control communications & notifications

To request data deletion: info@unto.in

7. DATA SECURITY

We use industry-standard security methods:

Encrypted storage

SSL/TLS

Firewalls

Secure access controls

However, no online system is 100% secure.
Users are responsible for protecting their passwords.

8. CHILDREN?S PRIVACY

Unto does not allow anyone under 18 years to use the platform.

9. RETENTION OF INFORMATION

We retain your information:

As long as your account is active

As needed to provide services

As required for law & regulatory compliance

After deletion, data may be anonymized for analytics.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally.
Major updates will be notified via:

Email

Mobile app notification

Website announcement

11. GRIEVANCE & SUPPORT

Company Name: JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED  
Email: info@unto.in  
Phone: 9853562406  
Address: C179/180 R7, Swarn Bhumi, Vidhan Sabha Road, Raipur