This Refund Policy is issued by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED, the owner and operator of the Unto platform.

At Unto (?Unto?, ?we?, ?our?, or ?us?), operated and owned by JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED (?Company?), we are committed to providing quality ride-sharing services. This Refund Policy outlines the circumstances under which refunds may be granted, the process for requesting a refund, and how we handle disputes.

1. GENERAL REFUND POLICY

Refunds are issued only in cases where services paid for were not provided, or there was a clear mistake on our part.

Refunds for rides or services are subject to verification and approval by our support team.

Refunds will be processed using the same payment method originally used for the transaction, unless otherwise agreed.

2. ELIGIBLE REFUND CASES

Overcharged payments or billing errors.

Duplicate charges for the same ride or service.

Significant service disruptions or technical failures impacting the ride.

Refund requests must be submitted within 7 calendar days from the date of the ride or transaction.

3. NON-ELIGIBLE REFUND CASES

Refunds will not be provided for changes of mind or dissatisfaction unrelated to service faults.

Refunds will not be issued for rides where the rider was present and the ride was completed as scheduled.

No refunds for scheduled rides cancelled outside the allowed cancellation time window defined in our terms of service.

4. HOW TO REQUEST A REFUND

Contact our customer support team at info@unto.in or call 9853562406 with your ride details and reason for refund.

Provide necessary documentation such as ride receipt, payment confirmation, or screenshots as applicable.

Our team will review your request and respond within 5 business days.

5. REFUND PROCESSING TIME

Once approved, refunds are typically processed within 7-10 business days.

The exact time for the refund to appear in your account depends on your bank or payment provider.

6. DISPUTES AND CHARGEBACKS

We encourage customers to contact us first to resolve any disputes.

Unauthorized chargebacks without prior communication may result in account suspension or termination.

7. POLICY UPDATES

Unto reserves the right to modify this Refund Policy at any time.

Changes will be posted on our website and communicated via email or app notifications.

8. CONTACT US

For any questions or concerns about refunds, please contact:
Company Name: JAGDAMBA AGGREGATOR VENTURE PRIVATE LIMITED  
Email: info@unto.in  
Phone: 9853562406  
Address: C179/180 R7, Swarn Bhumi, Vidhan Sabha Road, Raipur